Incident Response
Adopting a Robust Incident Response Process
You don’t need to build an incident response process from scratch, adopt!
A Good Response for an Incident in a Complex System – GitHub
What does a good response look like for an incident in a Complex system? Start by establishing a system for classifying incidents in terms of customer and business impact. Then establish a process to manage the restoration of service that prioritizes the following external goals: safety for the service’s customers and their data restoration of