by Stephen Kuenzli | Feb 22, 2019 | DevOps
If you’ve noticed some problems with your current incident process and want to improve it, know that you don’t have to (re-)build from scratch. DevOps has sparked a lot of improvements to incident response processes and a lot of this work has been shared... by Stephen Kuenzli | Feb 20, 2019 | DevOps
What does a good response look like for an incident in a Complex system? Start by establishing a system for classifying incidents in terms of customer and business impact. Then establish a process to manage the restoration of service that prioritizes the following... 