The DevOps Organization Build Trap

The DevOps Organization Build Trap

I am learning a lot from Melissa Perri’s ‘Escaping the Build Trap’ in my studies of product management. Perri says in chapter 9 ‘Organizing Your Teams’: You can’t build an organizational structure without a product vision, because the...
Minimum Viable Pumpkin

Minimum Viable Pumpkin

Yesterday, I faced a situation that may be familiar to you and the people you collaborate with: Carve a pumpkin into a jack-o-lantern in less than 90 minutes so that it could be enjoyed by children trick-or-treating on Halloween. I’m sharing this story because I...

Read raw, unedited customer feedback

Here’s an idea to help your team build empathy for what customers are feeling when they use your service. Read raw, unedited customer feedback about your product or service as a team. There’s probably a ton of this data kicking around your...
Uninterrupted Time

Uninterrupted Time

When was the last time you worked uninterrupted for one hour? An entire hour. Much of the work technologists and other knowledge workers perform requires significant time to load context, think, and work out the solution. But frequently, we do not give people that...